Refund Policy– Agybo
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Refund Policy

We want all of our AGYBO LOVERS to be happy with their purchases.

If for any reason you would like to return a piece, AGYBO will offer store credit for the item(s) that you return - returns and exchanges will only be considered 30 days after delivery. Kindly email us at /Whatsapp +57 3052366849 to inquire about returning your purchase. Please note that sale items are Not eligible for return under any circumstance.

A refund will be offered in the case of faulty item(s).

When a refund is granted from our Head of Accounts, please note that we will only refund by the click of a button on our system to the same payment card/platform used. So any bank fees on the customer’s end is not the responsibility of AGYBO

You must take into account that we won´t be responsible for the loss of the product if it is returned. We recommend you use a certified postal service, to return the products, and keep a record of the tracking details

The refund does not include shipping fees.

Return Criteria

All AGYBO items to be returned must match the following criteria:

  • *Tags still attached
  • *Un-perfumed
  • *Unworn
  • *Unwashed
  • *Unstained

Items returned that do not match the above criteria will be shipped back to the customer at his/her expense. Please be careful when trying on your pieces.

All items returned will be refunded with store credit valid for 3 months after the voucher has been sent from AGYBO to the customer.

Faulty Items

If your purchase is faulty or incorrect, we do apologize - please contact /Whatsapp +57 3052366849 and we will resolve this for you asap!

All refunds that are granted by AGYBO will be issued via the payment method used on purchasing said item. Are the returns free?

The shipping costs spent on the item’s return to AGYBO for change or refund are not covered or refunded by AGYBO, except the faulty Items.

Other Information

If you have any questions at all about AGYBO don't hesitate to reach out via email at /Whatsapp +57 3052366849 - we will happily assist where we can:)

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